Topics Covered

AML/CFT - Anti-Money Laundering/Combating the Financing of Terrorism

AML/CFT controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets.

PEP - Politically Exposed Persons

In financial regulation, "politically exposed person" (PEP) is a term describing someone who has been entrusted with a prominent public function. A PEP generally presents a higher risk for potential involvement in bribery and corruption by virtue of their position and the influence that they may hold.

Sanctions - International sanctions

International sanctions are political and economic decisions that are part of diplomatic efforts by countries, multilateral or regional organizations against states or organizations either to protect national security interests, or to protect international law, and defend against threats to international peace and security.

Fraud Prevention

Fraud can encompass a wide range of offences from failing to disclose, false representation and abuse of a position of trust to making or being in possession of articles intended for use in fraud. There are so many variances to the definition of fraud, although essentially, they all mean that it is an act intended to make a gain that you are not entitled to, or deprive another of something that they are entitled to.

Anti-Bribery & Corruption

With the risk of enforcement in both the financial and non-financial sectors, it is important that companies have a robust Anti-Bribery & Corruption compliance framework to mitigate the risk of non-compliance and potential enforcement action.

Market Abuse / Insider Dealing

Market abuse may arise in circumstances where financial market investors have been unreasonably disadvantaged, directly or indirectly, by others who have used information which is not publicly available or distorted the price-setting mechanism of financial instruments or have disseminated false or misleading information.

SM&CR - Senior Managers and Certification Regime

The aim of the Senior Managers and Certification Regime (SM&CR) is to reduce harm to consumers and strengthen market integrity by making individuals more accountable for their conduct and competence.

The General Data Protection Regulation

The General Data Protection Regulation (EU) 2016/679 ("GDPR") is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA).

Complaint Handling

A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, or dispute system) is a set of procedures used in organizations to address complaints and resolve disputes.

Treating Customers Fairly

Treating customers fairly (TCF) is central to the delivery of the FCA's retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.

Vulnerable Customer Management

Vulnerability, including financial hardship, can be permanent or temporary and can affect anyone from time to time. The identification and effective management of vulnerable customers is essential.

Outcome Testing

Outcome Testing enables an organisztion to identify gaps in their policies and procedures which cause poor customer outcomes. In addition, the regulator will expect organsiations to objectively assess and continuously improve.

Competition Law

Competition law is a law that seeks to maintain market competition by regulating anti-competitive conduct by companies. Competition law is implemented through public and private enforcement.


A whistleblower is an individual who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization that is either private or public.